Help and Frequently Asked Questions (FAQs)
Generally not. Here at Haunt we hand carve every piece of furniture for our client’s specific needs. This ensures that you will receive EXACTLY what your heart desires. We send pieces our globally in accordance to our Haunt Hits Your City Schedule. This means that all pieces MUST be pre-ordered unless we specifically state that we have the item in-stock. The best way to check this is to view our clearance stock located in our sale menu. There is always a current up to date list of our in-stock pieces at any given time.
The benefit of our pre-order system is the ability to pay your pieces off while you wait for our artisans to handcraft your dream pieces and the ability to customise many aspects of our creations!
Please note general lead time is 6-8 weeks in hand carving stage with shipping time of around 3-4 weeks As you could expect sometimes this process takes a little longer than expected given it's an artisan not a machine. If you are located in a remote area, unload to door process may take a further 2-4 weeks. We ship direct from our Haunt Atelier to you so if you would like a faster delivery please email firstname.lastname@example.org to see what we have in stock. Many of our pieces are very limited in stock.
We can customise the finish, detail, size and fabric of any of our pieces. Our ranges of fabric, finish and details are included in the piece price. We offer a wide range of options so it’s best for you to get in touch with us if you want something outside of our website options.
We also offer a bespoke service through which we can essentially create ANYTHING your heart desires. Love dragons, snakes, mermaids, glitter? We do too and would love to work with you on creating fantasy pieces based on your wildest dreams! Your imagination is the limit.
Please note that given our pieces are all handcrafted EACH piece will differ slightly.
Hell yes! Another important feature of Haunt is that we are one of the world’s first and only GREEN furniture companies. We refuse to use any animal products, we use environmentally friendly products where possible, ethical working procedures and certified plantation refined Mahogany. Our aim is to create sustainable furniture in a disposable age. Our world is a beautiful place and we want it to stay that way.
We do! Haunt is proud to offer up to 12 month interest free Layby. Please be aware that as with all layby, your products will not be delivered until the payments have been completed. We require a 10% deposit to secure your order, with the balance being paid off leading up to the month before your selected delivery month (This can be up to 12 months away depending on how long you needed to be able to pay your pieces off for) Our general delivery schedule can be viewed on our Haunt Hits Your City page. Our orders are final sales and non-refundable as our pieces are hand carved for each client. If you are having financial difficulty, we will review your situation on a case by case basis and will most likely be able to offer you a delayed shipment. Please note we do not offer a cooling off period so please make sure you are 100% happy with your purchase prior to going ahead. Our lay-by payment processer charges a 0.9% transaction fee and only offers 6 months so if you wish to extend this up to 12 months please email email@example.com.
Can’t get enough? Create a package to receive a 5% discount for 3 or more items. Not available with any other offer.
No. Haunt is a wholly online only business. We have decided to use this business model due to 90% of our products being made to order. This enables us to offer complete customisation, Worldwide service, and a constantly evolving, unique business model.
Our main payment method is Paypal due to the secure nature of its transactions and its ability to also process - Mastercard, Visa, Electronic Funds Transfer (EFT) We also offer direct Bank Transfer as an alternative payment method so please contact firstname.lastname@example.org if you require an alternative payment method.
Very secure. Our products are processed through Paypal who provides world class security to protect your online transaction.
Our main freight schedule is in accordance to our Haunt Hits Your City Schedule.
We offer free EAST COAST shipping to Sydney, Melbourne, Gold Coast, Brisbane & Perth* within 60kms of city centres during these scheduled dates*. If you are located outside of these free shipping zones please email our team for an estimated freight quote. All deliveries are by outsourced backloader teams. Please read our shipping information for further details. If there are specific requirements a fee may be charged.
United States, Canada, New Zealand and other global locations are also apart of our Haunt Hits Your City Schedule. We offer free shipping within 60kms of Haunt Hits Your City location. If you are located outside of these free shipping zones please email our team for an estimated freight quote. All deliveries are by outsourced backloader teams. Please read our shipping information for further details. If there are specific requirements a fee may be charged.
To areas further than 60KM from the locations listed above we subsidise the cost of your delivery, please enquire at email@example.com with your desired pieces and your post/zipcode for a custom freight quote or further information.
*Please note that free shipping does not apply other than when specifically stated and cannot be used with any other promotion. It is ONLY valid for purchases over $750 aud.
This is very dependent on whether you are purchasing an in stock piece or a pre-ordered custom product. More information about our shipping schedule can be found in Shipping Information or Haunt Hits Your City Schedule.
For Haunt Hits Your City arrivals 90% of orders are delivered within 7-14 working days. For rural locations please allow 14-21 working days.
Please note our deliveries are performed by outsourced backload teams. If you require your order at specific times we do offer a white collar service. Please email firstname.lastname@example.org for more details.
Whilst we try to stick by our allocated shipping months delays can occur also by the kiln drying process, which ensures your pieces will last longer and not expand in the climate change. Other things such as freight delays, customs or other unforeseen situations can occur given we are a custom, bespoke furniture company. We specialize in what we do rather things shipping in bulk.
Yes you must arrange for either yourself or another to accept delivery on your behalf. This ensures safety of your dream pieces! Your contact details and phone number are given to the backload company who will contact you in advance to advise you of the E.TA date and time for your order. Unless you have pre-arranged for the pieces to be delivered without the requirement of a signature somebody will have to be available to accept order.
All orders are on backload services outsourced by Haunt. If you require a white collar delivery service this can be arranged at a surcharge. Please email email@example.com for more details on this service.
We recommend that you unpack the product upon receipt and inspect thoroughly. If the items are damaged please make the appropriate notes and images. Please include any obvious damages to the packaging or boxing as well as sounds of broken material such as glass, mirror or timber. Haunt will require photographs and a description indicating the damage to the item including any other relevant information (such as damage to packaging). Please contact us within 24 hours of receipt of goods by emailing firstname.lastname@example.org. It is important that you report faulty or damaged goods within 24 hours of receiving the goods.
Once we have received your damage file our quality assurance team will step in and arrange for one of our Haunt certified repair team to work their magic. Please allow 14-28 days from receiving damage file for entire resolution process to be completed. Given your pieces are hand carved dreams we follow a process in order to ensure the quality of your pieces. Our dream is to create sustainable furniture so this is very important to us!
Given we are a hand carved, custom furniture company we have a final sales policy. Haunt attempts to provide you with as much information about the product and with clear images, testimonials and customer imagery so that your decision is an informed one. Feel free to email us at email@example.com with any questions or queries so we can help you make an informed decision. Given all orders are processed by our Atelier as soon as your deposit comes through we do not offer a cooling off period.
All exhanges &/or returns are subject to the discretion of Haunt and will incur a 20% restocking fee on the product purchase price. There is no refund on the cost of delivery.
We are constantly updating our Instagram, Facebook and Haunt Coven Images. Still want more? Email us at firstname.lastname@example.org to see if we have anything else hiding in our treasure chest!
Yes we do. Haunt has recently introduced International shipping for purchases over 2 cubic meters and in accordance to our Haunt Hits Your City Schedule. Please get in touch with us to check whether your items meet the requirements (Generally this is equivalent to a King bedroom package). Shipping quotes for international orders can take up to 14 days. International orders follow the same terms and conditions as above. For more information please head to our shipping information page.