FAQs

Most items showcased on our website are crafted upon order. Haunt specializes in creating furniture tailored to each client's specific desires, ensuring a truly personalized piece.

As our creations are meticulously handcrafted, we operate on a PRE-ORDER basis, except for select items explicitly listed as in-stock under our clearance section. Our unique pre-order system not only allows for customization but also offers payment flexibility, enabling you to invest in your dream furniture while it is being crafted by our artisans.

Please anticipate a crafting period of 6-8 weeks, with shipping times averaging 3-4 weeks. Due to the artisanal nature of our work, these timelines can vary.

Also note that due to our pieces being made to order, each piece will have slight variations, that's the beauty of Haunt's bespoke and hand-crafted creations.

We can now also ship directly from our Haunt Atelier, so if you're looking for a totally custom piece, or faster delivery please email us at Hello@HauntCult.com.

At the heart of Haunt's ethos is the belief that your furniture should be as unique as you are. We offer extensive customization options, including finish, detail, size, and fabric, allowing you to tailor your selection to your exact preferences.

Our standard range of options is vast, but should your vision extend beyond, we're eager to collaborate on bespoke creations. From mythical beasts to whimsical designs, your imagination sets the bounds. Each piece, being handcrafted, will bear unique characteristics, a testament to the individuality of our craftsmanship.

We can create almost anything that your heart desires, so don't be afraid to reach out to our amazing artisans at Hello@HauntCult.com.

Love dragons, snakes, mermaids, glitter? We do too and would love to work with you on creating fantasy pieces based on your wildest dreams! Your imagination is the limit.

Also note that due to our pieces being made to order, each piece will have slight variations, that's the beauty of Haunt's bespoke and hand-crafted creations.

Haunt prides itself on being at the forefront of eco-conscious furniture design. Rejecting animal products and utilizing environmentally friendly materials, our commitment extends to ethical working practices and the use of certified plantation mahogany.

Our vision is to offer sustainable luxury in an era of disposability, ensuring our beautiful world remains so for generations to come.

Understanding the importance of flexibility, Haunt is delighted to offer up to 12-month interest-free payment plans. A 10% deposit secures your dream pieces, with the balance payable in the lead-up to your selected delivery date.

Our commitment to bespoke, artisanal craftsmanship means all sales are final, but we're here to work with you in case of financial difficulties. For extended payment plans beyond 12 months, please reach out directly to Hello@HauntCult.com.

Yes, Haunt specialises in curated furniture packages designed to deliver a complete and cohesive space.

For international clients, we also offer a fully managed service where we handle sourcing, consolidation, shipping, and import logistics on your behalf. This allows us to streamline the process and reduce the complexity typically involved in importing large furniture pieces.

Rather than simply bundling items, our focus is on delivering a seamless end-to-end experience, from selection through to final delivery.

Haunt's realm extends globally through our online presence, with our business model focusing on made-to-order products.

This approach allows us to offer unparalleled customization and service to clients worldwide, ensuring that each piece is as individual as its owner.

For your convenience and security, Haunt primarily processes payments through PayPal, accommodating a wide range of options including Mastercard, Visa, and EFTPOS.

Direct Bank Transfer is also available for those who prefer it. Please contact us at Hello@HauntCult.com for any specific payment requests.

Your security is paramount.

Transactions through Haunt are fortified by PayPal's world-class protection, ensuring your peace of mind with every purchase.

Delivery costs vary depending on your location, order size, and specific requirements.

For international clients, Haunt offers a fully managed service where we coordinate shipping, import handling, and final delivery to ensure a seamless experience from start to finish.

In many cases, we are able to optimise logistics and consolidate shipments to reduce overall delivery and import costs. Our team will provide a tailored quote based on your location and selected pieces.

For a personalised estimate, please contact our team with your delivery address and preferred items.

Each Haunt piece is crafted to order, and delivery timeframes vary depending on the items selected, production requirements, and your location.

For international orders, we manage the entire process from production through to shipping, import coordination, and final delivery. As a result, timelines can vary based on scheduling, consolidation, and destination.

Our team will provide a tailored timeframe for your order once your selection and delivery details are confirmed.

For the most accurate estimate, please contact us with your desired pieces and location.

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Yes you must arrange for either yourself or another to accept delivery on your behalf. This ensures safety of your dream pieces!

Your contact details and phone number are given to the backload company who will contact you in advance to advise you of the E.T.A date and time for your order. Unless you have pre-arranged for the pieces to be delivered without the requirement of a signature somebody will have to be available to accept order.

All orders are on backload services outsourced by Haunt. If you require a white collar delivery service this can be arranged at a surcharge. Please email Hello@HauntCult.com for more details on this service.

We recommend that you unpack the product upon receipt and inspect thoroughly. If the items are damaged please make the appropriate notes and images.

Please include any obvious damages to the packaging or boxing as well as sounds of broken material such as glass, mirror or timber.

Haunt will require photographs and a description indicating the damage to the item including any other relevant information (such as damage to packaging).

Please contact us within 24 hours of receipt of goods by emailing Hello@HauntCult.com. It is important that you report faulty or damaged goods within 24 hours of receiving the goods.

Once we have received your damage file our quality assurance team will step in and arrange for one of our Haunt certified repair team to work their magic.

Please allow 14-28 days from receiving damage file for entire resolution process to be completed. Given your pieces are hand carved dreams we follow a process in order to ensure the quality of your pieces.

Our dream is to create sustainable furniture so this is very important to us!

As with all bespoke companies, as our items are hand-made to order, we have a final sales policy. Haunt attempts to provide you with as much information about the product and with clear images, testimonials and customer imagery so that your decision is an informed one.

Feel free to email us at Hello@HauntCult.com with any questions or queries so we can help you make an informed decision. Given all orders are processed by our Atelier as soon as your deposit comes through we do not offer a cooling off period.

All exhanges or returns are subject to the discretion of Haunt and will incur a 20% restocking fee on the product purchase price. There is no refund on the cost of delivery.

We are constantly updating our Instagram, Facebook, Pinterest and TikTok with client images and videos. We also have a client media page on our website.

Still want more? Email us at Hello@HauntCult.com to see if we have anything else hiding in our treasure chest!

Yes, Haunt offers international delivery for clients worldwide.

For larger orders, we provide a fully managed service where we handle sourcing, consolidation, shipping, and import coordination on your behalf. This allows us to streamline the process and remove the complexity typically associated with importing large furniture pieces.

Depending on your location and order, we can arrange delivery either to your nearest port or directly to your address.

Each international order is quoted individually to ensure the most efficient and cost-effective solution.

For a personalised quote, please contact our team with your desired pieces and delivery location.

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