Returns and Cancellations
Haunt is a hand carved, bespoke furniture label and therefore have a final sales policy. Our pieces are created specifically for you so each order is non-refundable.
Haunt’s Quality Guarantee
We pride ourselves on sustainable artisan pieces and therefore back our product with a 2 year structural guarantee. Any damage to the structure of your piece will be cared for by our Haunt certified repair teams. Please see our FAQ for more information on this procedure. This policy does not cover paint, fabric or finish.
Please note that due to the nature of Mahogany and the hand carving procedure each piece will differ. These are hand carved antique reproductions with a modern flair and should not be compared to the machine created pieces of our now disposable world. We take pride in the uniqueness of each piece so if you are after machine created perfection rather than quality, sustainable pieces then Haunt isn’t for you.
Please read below for more information or email email@example.com if you have any questions regarding your purchase prior to place your order. Due to the nature of our label we do not offer a cooling off period so it’s important you are 100% happy with your purchase decision.
What do I do if the item is damaged?
We recommend that you unpack the product upon receipt and inspect thoroughly. If the items are damaged please make the appropriate notes and images. Please include any obvious damages to the packaging or boxing as well as sounds of broken material such as glass, mirror or timber. Haunt will require photographs and a description indicating the damage to the item including any other relevant information (such as damage to packaging). Please contact us within 24 hours of receipt of goods by emailing firstname.lastname@example.org. It is important that you report faulty or damaged goods within 24 hours of receiving the goods.
Once we have received your damage file our quality assurance team will step in and arrange for one of our Haunt certified repair team to work their magic. Please allow 14-28 days from receiving damage file for entire resolution process to be completed. Given your pieces are hand carved dreams we follow a process in order to ensure the quality of your pieces. Our dream is to create sustainable furniture so this is very important to us!
What happens if I have not chosen well?
Given we are a hand carved, custom furniture company we have a final sales policy. Haunt attempts to provide you with as much information about the product and with clear images, testimonials and customer imagery so that your decision is an informed one. Feel free to email us at email@example.com with any questions or queries so we can help you make an informed decision. Given all orders are processed by our Atelier as soon as your deposit comes through we do not offer a cooling off period.
All exhanges &/or returns are subject to the discretion of Haunt and will incur a 20% restocking fee on the product purchase price. There is no refund on the cost of delivery.