General Delivery Information
Once your order is received it is processed by our Haunt Atelier. Haunt items are hand carved and customised for each individual client therefore our delivery schedule needs to be taken into account when placing an order.
We have our general shipment months displayed on our Haunt Hits Your City page. Please note that each item is freighted individually from these dates by a backload service. Delivery time will depend on your location and can take up to another 4 weeks however we endeavour for it to occur within 1 week of arrival. If you require a white collar please contact email@example.com for more information.
Your orders are sent to you via various freight and delivery services. Furniture needs to be signed for upon delivery to ensure it’s in safe hands. Please check your items carefully when delivery occurs and notify our team if any damage has occurred. Please see our FAQ or returns & cancellations policy for full details.
We request that the freight companies contact you prior to delivery to ensure you will be home to accept and sign for the goods. Please ensure you return the freight companies call or a re-delivery fee will apply by some freight companies. Please note if you require special delivery instructions a surcharge may occur.
Items over 30kg's generally require assistance with unloading or we can arrange at an extra cost a tail-gate service. Please request this at time of purchase or check with us.
All items must be paid in full 4 weeks before your chosen delivery month. If you have not paid in full one month prior to your delivery month then re-delivery & storage fees will be incurred.
Are all items in stock that are on the Haunt Website?
Generally not. Here at Haunt we hand carve every piece of furniture for our client’s specific needs. This ensures that you will receive EXACTLY what your heart desires. We send pieces our globally in accordance to our Haunt Hits Your City Schedule. This means that all pieces MUST be pre-ordered unless we specifically state that we have the item in-stock. The best way to check this is to view our clearance stock located in our sale menu. There is always a current up to date list of our in-stock pieces at any given time.
The benefit of our pre-order system is the ability to pay your pieces off while you wait for our artisans to handcraft your dream pieces and the ability to customise many aspects of our creations!
Please note general lead time is 6-8 weeks in hand carving stage with shipping time of around 3-4 weeks As you could expect sometimes this process takes a little longer than expected given it's an artisan not a machine. If you are located in a remote area, unload to door process may take a further 2-4 weeks. We ship direct from our Haunt Atelier to you so if you would like a faster delivery please email firstname.lastname@example.org to see what we have in stock. Many of our pieces are very limited in stock.
How long before I receive my treasure?
This is very dependent on whether you are purchasing an in stock piece or a pre-ordered custom product. More information about our shipping schedule can be found in Shipping Information or Haunt Hits Your City Schedule.For Haunt Hits Your City arrivals 90% of orders are delivered within 7-14 working days. For rural locations please allow 14-21 working days.
Please note our deliveries are performed by outsourced backload teams. If you require your order at specific times we do offer a blue collar service. Please email email@example.com for more details.
Whilst we try to stick by our allocated shipping months delays can occur also by the kiln drying process, which ensures your pieces will last longer and not expand in the climate change. Other things such as freight delays, customs or other unforeseen situations can occur given we are a custom, bespoke furniture company. We specialize in what we do rather things shipping in bulk.
Is it necessary for me to be home to receive my delivery?
Yes you must arrange for either yourself or another to accept delivery on your behalf. This ensures safety of your dream pieces! Your contact details and phone number are given to the backload company who will contact you in advance to advise you of the E.TA date and time for your order. Unless you have pre-arranged for the pieces to be delivered without the requirement of a signature somebody will have to be available to accept order.
All orders are on backload services outsourced by Haunt. If you require a blue collar delivery service this can be arranged at a surcharge. Please email firstname.lastname@example.org for more details on this service.
Haunt hits your city & International Shipping
We offer free EAST COAST shipping to Sydney, Melbourne, Gold Coast, Brisbane & Perth* within 60kms of city centres during these scheduled dates*. If you are located outside of these free shipping zones please email our team for an estimated freight quote. All deliveries are by outsourced backloader teams. Please read our shipping information for further details. If there are specific requirements a fee may be charged.
United States, Canada, New Zealand and other global locations are also apart of our Haunt Hits Your City Schedule. We offer free shipping within 60kms of Haunt Hits Your City location. If you are located outside of these free shipping zones please email our team for an estimated freight quote. All deliveries are by outsourced backloader teams. Please read our shipping information for further details. If there are specific requirements a fee may be charged.
To areas further than 60KM from the locations listed above we subsidise the cost of your delivery, please enquire at email@example.com with your desired pieces and your post/zipcode for a custom freight quote or further information.
*Please note that free shipping does not apply other than when specifically stated and cannot be used with any other promotion. It is ONLY valid for purchases over $750 aud.
Haunt has recently introduced Worldwide International Shipping for purchases over 2 cubic meters. Please get in touch with us to check whether your items meet the requirements (Generally this is equivalent to a King bedroom package). Shipping quotes for international orders can take up to 14 days. International orders follow the same terms and conditions as above.
Delivery times are not guaranteed and vary due to each countries import laws.
NOTE: Customers are liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. We cannot give you an estimate of the cost, because it varies widely around the world. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
Please read our FAQ and Returns & Cancellations page for more information or email firstname.lastname@example.org for more information.